Placed my first order and had no issues. Item arrived on time and my spouse and I really enjoyed them. I placed a second order with 3 vape pens. I received them on time, but upon opening them found one of them had leaked the oil all over the packaging it came in. The vape pen smelled and taste burnt. After 1 puff it wouldn't work anymore. I emailed customer service and explained this issue. They requested proof of a faulty item which I found a little insulting but I obliged them, and sent video, and images of the item not working, and showing what appeared to be a melted seal. They offered to send me a replacement item free of charge and free shipping. Overall I am pleased with their products and the customer service. I have even told family and friends about their products, and they have also placed orders. I will be ordering from them again.