Shipping Policy
US Shipping
Placement of Order
All orders are processed within 1 - 2 business days (excluding holidays and weekends) after receiving your order confirmation email.
If you place an order during the weekend, we will start processing it on Monday. From that point, it will be packed and shipped within 1-3 business days.
You will receive another email when your order has shipped. Once orders have shipped please allow 2 business days for shipping.
Orders placed after 3 pm PST on Fridays will not be processed until the following week of Monday.
All our shipping is done via USPS. We ship to the US and Canada only. If you are outside of these countries and would like to purchase our products, please scroll down below to see "International Shipping", or contact support@trymeloair.com. Standard shipping rates may apply for international orders.
Change Shipping Address:
In the Case of an incorrect shipping address, please notify our support team IMMEDIATELY. In reaching out to support please include the order number and correct shipping address. If the correct information is not included, support will not be able to fix the order.
ii. During regular business hours (M - F) from 8am to 4pm PST, there is a 15 minute grace period before the order ships. If the order has shipped outside of the grace period, MELO Labs, Inc. is not responsible for the addresses input into the order.
Shipping Matrix:
| Service: | Cost: | Delivery Time: |
|---|---|---|
| USPS - First Class | $3.00 | Delivery Time: 5-7 Business Days |
| USPS - Priority | $6.50 | Delivery Time: 3-4 Business Days |
| USPS International - Canada | $10.00 | Delivery Time: 5-7 Business Days |
International Shipping:
Shipping Times:
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees.
| Country: | Standard (Business Days): | Express (Business Days): |
|---|---|---|
| Canada | 7-14 Days | 2-5 Days |
| Australia | 7-14 Days | 1-3 Days |
| United Kingdom | 6-12 Days | 1-3 Days |
If you don’t see your country listed above and would like to place an order, please reach out to Support@trymeloair.com.
How are Taxes and Duties Calculated:
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
What Exchange Rate is Applied?
We recommend purchasing in your local currency to then be converted by your local bank for the best rates.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.