Shipping policy
US Shipping Policy:
All orders are processed within one to three business days (excluding holidays and weekends) after receiving your order confirmation email. You will receive another email when your order has shipped. Once orders have shipped please allow 2 business days for shipping. Orders placed after 3 pm PST on Fridays will not be processed until the following week.
Due to new procedures and safety policies as a result of Covid-19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.
All our shipping is done via USPS. We ship to the US and Canada only.
International Shipping Questions:
SHIPPING TIMES:
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees.
| Country: | Standard (Business Days): | Express (Business Days): |
|---|---|---|
| Canada | 7-14 Days | 2-5 Days |
| Australia | 7-14 Days | 1-3 Days |
| United Kingdom | 6-12 Days | 1-3 Days |
If you don’t see your country listed above and would like to place an order, please reach out to Support@trymeloair.com.
How are Taxes and Duties Calculated:
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
WHAT EXCHANGE RATE IS APPLIED?
We recommend purchasing in your local currency to then be converted by your local bank for the best rates.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.