FAQs

General Questions

Shipping policy

All orders are processed within 1-3 business days(excluding holidays and weekends) after receiving your order confirmation email. Please refer to our Shipping Policy Section of our website for more info. If you have any questions or concerns, please reach out to our team at Support@trymeloair.com.

We ship to the United States and Canada at the moment. If you are outside of these countries and would like to purchase our products, please contact support@trymeloair.com. Standard shipping rates apply for international orders.

If you order between M-F 8 am-3 PM PST, we will pack and ship your order out within 1-2 business days. Whichever shipping option you choose, please add that onto the timeline to receive your order.

Returns and Exchanges

In the case that you purchase a defective product, please contact Support@trymeloair.com and we will issue a full refund. It is our goal to supply premium sleep aid products and fuel happy customers.

US Shipping Questions:

All orders are processed within one to three business days (excluding holidays and weekends) after receiving your order confirmation email. You will receive another email when your order has shipped. Once orders have shipped please allow 2 business days for shipping. Orders placed after 3 pm PST on Fridays will not be processed until the following week.

Due to new procedures and safety policies as a result of Covid-19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.

All our shipping is done via USPS. We ship to the US and Canada only.

During promotions and holidays, shipments may be delayed slightly due to higher than normal order volumes.

Shipping Matrix:

Service: Cost: Delivery Time:
USPS - First Class $3.00 Delivery Time: 5-7 Business Days
USPS - Priority $6.50 Delivery Time: 3-4 Business Days
USPS International - Canada $10.00 Delivery Time: 5-7 Business Days

International Shipping Questions:

*See below for customs and import duties information

SHIPPING TIMES:

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees.

Country: Standard (Business Days): Express (Business Days):
Canada 7-14 Days 2-5 Days
Australia 7-14 Days 1-3 Days
United Kingdom 6-12 Days 1-3 Days

If you don’t see your country listed above and would like to place an order, please reach out to Support@trymeloair.com.

How are Taxes and Duties Calculated:

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

We recommend purchasing in your local currency to then be converted by your local bank for the best rates.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

Returns Questions

Due to COVID-19, we are not accepting returns at this time. All sales are final.

Please reach out to our Customer Support team at support@trymeloair.com and they will help resolve the issue.

Become an Influencer

To Enroll in our program, please submit a short application here. We are looking for creative, out-of-the-box thinkers, to live and breathe (literally) the brand. We are looking for individuals who can craft content to reach large audiences.

Influencers will enjoy benefits of:

  • Free Products of current collections + first looks at new products.
  • Custom Promotional Codes for their audiences.
  • Payouts via Gift cards for impressions.
  • Monthly Spiffs.

Contact Us

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